Table of Contents
- What You’ll Learn
- Course Description
- Certification Overview
- Course Provider: MTF Institute of Management, Technology, and Finance
- Evaluation Description
- Who This Course is For
- How to Get This Course for Free
What You’ll Learn
- Validate your skills in managing contact center operations, including sales, service delivery, and customer support.
- Enhance your leadership and management capabilities in the customer service sector.
- Learn key strategies to drive customer satisfaction, boost team productivity, and optimize operational efficiency.
- Gain an understanding of customer relationship management and how to resolve escalations effectively.
- Master data-driven decision-making and continuous improvement within a contact center environment.
Course Description
Welcome to the Certified Deals and Service Contact Center Manager (SSCCM) Assessment! This certification is ideal for employees and organizations looking to validate their expertise in customer service, sales management, and contact center operations.
This isn’t your typical course with theoretical lessons; it’s a practical assessment designed to certify your skills. Upon successful completion, you’ll have the knowledge to elevate both your career and the performance of your organization in the contact center environment.
Certification Overview
The Certified Business, Service, and Customer Support Contact Center Manager certification is a highly regarded credential for professionals in the customer service industry. This certification focuses on essential skills for managing contact centers, including:
- Sales strategies and customer service best practices.
- Effective communication, active listening, and problem-solving.
- Driving customer satisfaction and team productivity.
The certification showcases your commitment to professional growth and positions you as a strong candidate for leadership roles in the customer service field.
Course Provider: MTF Institute of Management, Technology, and Finance
This course is offered by the MTF Institute of Management, Technology, and Finance (MTF), a global educational and research organization headquartered in Lisbon, Portugal. MTF specializes in hybrid education (online and in-person) and is active in fields such as business, technology, banking, and finance.
MTF partners with global companies like IBM, Intel, and Microsoft and has students from over 208 countries. Their research is at the forefront of cutting-edge technologies, including AI, machine learning, blockchain, and Web3.
Evaluation Description
The Business, Service, and Customer Support Contact Center Manager certification is designed for individuals and organizations aiming to enhance their skills in customer service management.
For individuals, this certification can open doors to leadership roles by validating expertise in managing contact centers. Key focus areas include:
- Sales management and service delivery.
- Team leadership and operational efficiency.
- Data-driven decision-making to optimize customer service performance.
For organizations, employing certified managers ensures that your contact center delivers exceptional customer service, meets sales targets, and fosters strong customer loyalty.
Who This Course is For:
- Individuals looking to gain certification in sales and service contact center operations.
- Professionals aiming to advance in the customer service industry.
- Organizations seeking to improve the efficiency of their contact center operations.
- Hiring managers searching for highly qualified contact center professionals.
How to Get This Course for Free
Take advantage of the 100% discount on this course by using the coupon code 626A3E15C5C8BBAED545. Click the Apply Here button, and the discount will be applied automatically.